Dealer Service & Support
Comprehensive end-to-end support designed to maximize your dealership's success and customer satisfaction from day one.
Service for Dealers
A complete suite of premium services tailored to support our partners at every stage.
Strategy
Pre-Sales Consulting
- ● Expert needs analysis
- ● Custom solution planning
- ● ROI projection reports
Deployment
Installation & Onboarding
- ● Professional site setup
- ● System integration
- ● Initial staff training
Support
Technical Support 24/7
- ● Round-the-clock assistance
- ● Remote diagnostics
- ● Priority escalation
Logistics
Local Warehouse & Parts
- ● Fast shipping from US stock
- ● Automated reordering
- ● Inventory management
Education
Training & Certification
- ● Technical certification
- ● Sales enablement workshops
- ● Online learning portal
Coverage
Warranty & Maintenance
- ● Extended coverage plans
- ● Preventative care schedules
- ● Instant claims processing
Service Flow
Inquiry
Initial contact and needs assessment
Analysis
Deep dive into requirements
Proposal
Tailored solution presentation
Implementation
Deployment and training
Support
Ongoing partnership care
Inquiry
Initial contact and needs assessment
Analysis
Deep dive into requirements
Proposal
Tailored solution presentation
Implementation
Deployment and training
Support
Ongoing partnership care
Frequently Asked Questions
What is the typical response time for technical support?
Our 24/7 dedicated dealer support team guarantees a response within 2 hours for critical issues. For general inquiries, we aim to resolve tickets within 1 business day.
How do I access the Dealer Portal?
Access is granted upon completion of your onboarding. You will receive credentials via email. The portal can be accessed from the "Resources" tab in the top navigation.
Is onsite training available for new staff?
Yes, we offer both remote and onsite training packages. Onsite training is recommended for new major installations and can be scheduled through your account manager.
Ready to experience full dealer support?
Join the network of successful dealerships powered by AUDLEY's comprehensive service ecosystem.